Data Protection and Privacy Policy

1. Data Protection

Personal details provided through this website will only be used by BDML Connect Limited and its subsidiary companies, the insurer of any policy which you may purchase from us and the relevant insurance and claims databases in accordance with the privacy policy shown below. Please read this policy carefully; by providing your personal details to us you consent to its use in accordance with our privacy policy.

2. Privacy policy

2a Personal information
Information that you provide to us about you or anyone who has given you their consent to use their personal data (for example named drivers), will be held and processed in accordance with the Data Protection Act 1998. So that we or your insurer can or otherwise carry out our (or their) obligations in relation to any insurance policy you have bought from us, we need to collect and process personal information about you.

2b Sensitive information
We will also ask you for information defined as sensitive under The Data Protection Act 1998. This can include medical information, unspent convictions and accidents. We need to disclose such information to the underwriters of the insurance policies available through this website so that they can decide whether to offer you insurance or not, and if so on what terms.

3. Data transfer outside the EEA

Your personal information may be transmitted to, and stored in, countries outside the EEA (for example in the case of an insurer's data centre sited abroad). Although the Data Protection Act does not apply in these countries (which in some cases may have weaker laws protecting the privacy of data) we will take all necessary steps to protect the privacy of your personal data.

4. Marketing opt-out

If you do not want us to use the information relating to you for marketing purposes, please contact us by writing to:

The Data Protection Officer
Pets Insure Together
1000 Lakeside North Harbour
Western Road

Or by email at:

If we receive such written notification, neither we nor our associate offices or companies nor any of the insurers whose policies are available through this website will use personally identifiable information relating to you for marketing purposes.

5. Information placed on your computer ("cookies")

We may store some information (commonly known as a "cookie") on your computer when you look at our site. This information facilitates your use of our website and ensures that you do not need to re-enter your details every time you visit it.

If you would prefer we did not collect data by this method you can disable this function within your browser settings. Please be aware, however, that without cookies you may not be able to access the full functionality of our site.

6. Information collected from your computer

The only information we automatically collect from your computer is that related to the use of our website. This information is anonymous and is gathered through our web servers' log files. These log files record generic information, such as the number of visits our web site receives, the types of browsers used and the number of files downloaded, but never personal information. This log file information allows us to create better content aimed at our viewer's preferences but cannot be used to identify you personally.

7. Monitoring of communications

Telephone calls and any electronic communications between us (for example email) may be recorded and monitored.

8. Security

We use 128 bit encryption, firewalls and secure socket layer (SSL) technology to safeguard your personal data such as your address and credit card details from unauthorised access and improper use.

All personal and financial data is processed within the secure server operated by our parent company BDML Connect Ltd and certified as secure by the BT Trustwise Secure Site Programme. To obtain certification details of the BT TrustWise Server Digital Certificate issued to BDML Connect Ltd click on the locked padlock (Microsoft Internet Explorer browsers) or solid key (Netscape Navigator browsers).

9. Your questions, comments and enquiries

We welcome questions and comments regarding this policy so feel free to contact us by email at:

or by writing to:

Compliance Department
Pets Insure Together
1000 Lakeside North Harbour
Western Road

10. Changes to the privacy policy statement

Because technologies on the Internet change so quickly, we reserve the right to modify this Privacy Policy Statement from time to time.

Pets Insure Together is a trading name of Insure Together Limited which is an introducer appointed representative of BDML Connect Limited. Pets Insure Together pet policies are arranged and administered by BDML Connect Ltd, an insurance intermediary authorised and regulated by the Financial Services Authority (FSA number: 309140). You can check this information on the FSA's website at or by contacting the FSA on 0300 500 5000.

Your pet insurance is underwritten by Broadgate Syndicate 1301 at Lloyd's and The International Insurance Company of Hanover. Broadgate Syndicate 1301 at Lloyd's and The International Insurance Company of Hanover are both authorised and regulated by the Financial Services Authority.

* All cashback is only applied to active Pets Insure Together Cashback Cards. All Pets Insure Together pet insurance policies that are issued will include an automatic enrolment to the Pets Insure Together Cashback Card. Terms and conditions will apply.

Issuer statement
This card is issued by Clydesdale Bank PLC pursuant to license by MasterCard International Incorporated. This card is an electronic money product. The electronic money associated with this card is provided by PrePay Technologies Limited, a company regulated by the Financial Services Authority for the issuance of electronic money. PrePay Technologies Limited is a registered service provider of Clydesdale Bank PLC. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.